How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions (FAQ)

Q: What is your return policy?

Please check our return/refund/exchange policy here.

Welcome to Pawxio. Below are answers to common questions about orders, shipping, returns, and more.

Orders

1. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout.

2. Can I modify or cancel my order?
Orders can only be modified or canceled within a short time after placement. Please contact us immediately at support@pawxio.com.

3. Will I receive an order confirmation?
Yes, you will receive an order confirmation email after your purchase is completed.

Shipping & Delivery

4. Do you ship within the United States?
Yes, we currently ship within the United States only.

5. How long does shipping take?

Processing Time: 1–3 business days
Estimated Delivery Time: 7–12 business days

👉 Total delivery time: 8–15 business days

6. How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.

7. Do you offer free shipping?
Free shipping may be available during promotional offers. Any applicable shipping cost will be shown at checkout.

Payments

8. What payment methods do you accept?
We accept major debit/credit cards and other secure payment methods available at checkout.

9. Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.

Returns & Refunds

10. What is your return policy?
We offer a 30-day return policy. Items must meet our return eligibility requirements.

Full details:
👉 https://www.pawxio.com/policies/refund-policy

11. How do I request a return?
Please contact us at support@pawxio.com with your order number and return reason.

12. How long do refunds take?
Refunds are processed within 10 business days after approval.

Products

13. Are your products high quality?
We carefully select our products based on quality, functionality, and customer satisfaction.

14. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos. We will review and resolve the issue promptly.

Privacy & Security

15. How do you protect my information?
We use industry-standard security measures to protect your personal data. For more details, please review our Privacy Policy.

Contact & Support

📧 Email: support@pawxio.com
📞 Phone: +1 (650) 446-4547
📍 Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

🕒 Support Hours: 24–48 business hours response time

Still Need Help?

If you have any additional questions, feel free to contact us anytime.
Pawxio is committed to providing a transparent and reliable shopping experience.